refunds and cancellations

Cancelling an order

• You can cancel any time before we dispatch your order. Message us on WhatsApp with your order ID.
• If you've already paid, we refund the full amount.
• Once an order has been dispatched, it can't be cancelled.

Damaged, misprinted or wrong stickers

• Message us on WhatsApp within 48 hours of delivery with your order ID and clear photos of the problem (and of the parcel, if it arrived damaged).
• Once we've checked the photos, we send a free replacement or give you a refund for those stickers. You choose which.
• You don't need to send anything back.

Lost parcels

If tracking shows your parcel is lost, we send the order again for free or refund you in full.

Returns

We don't take returns or give refunds for a change of mind, because stickers can't be resold once they've left us. Small differences in colour between your screen and the printed sticker are not a defect.

How refunds are paid

Refunds go back to the UPI account or bank account you paid from, within 5 to 7 working days of us approving them. We'll message you when it's sent.